Subscriber support
When the network goes down, keep answers up.
Help subscribers understand an outage, resolve a billing question or change their plan. Ruhu checks your systems and follows the service rules you set.
Start with ISP support and telecom billing templates.
Subscriber support
Customer
My internet has been down all morning. Is there an outage?
Ruhu
There is an incident affecting your area. The network team is investigating; no restoration time has been confirmed yet.
Known incident explained
Give every request a useful next step.
Examples show how a configured workflow can handle routine requests and exceptions.
Outage update
Explain the incident record and create a fault ticket when investigation is needed.
Subscriber support
Customer
My internet has been down all morning. Is there an outage?
Ruhu
There is an incident affecting your area. The network team is investigating; no restoration time has been confirmed yet.
Known incident explained
Behind the answer
- 01
Account verified
The connected verification service confirms access to the account.
- 02
Incident checked
The service address matches an active incident.
- 03
Status explained
No repair time is invented when the source has none.
Works with your systems
The answer comes from the source.
Your systems stay in charge of the facts. Connect the APIs this workflow needs and choose the actions the agent can take.
- 01
Identity & CRM
Verify the subscriber and read the account context.
- 02
Network operations
Read incidents and create fault tickets.
- 03
Billing
Look up charges, credits and payment arrangements.
- 04
Plan catalogue
Check eligible plans and submit the confirmed change.
These are system categories, not a list of ready-made integrations. Availability depends on the APIs and tools configured for your deployment.
Your policy sets the boundary
Automation with clear limits.
- 01
Verify before disclosing
Follow the identity policy configured for the subscriber’s account.
- 02
Confirm before changing
Ask for confirmation before submitting an eligible credit or plan change.
- 03
Escalate with context
Record the request, checks and attempted actions for the team that takes over.
A practical starting point
Start with the workflow. Make it yours.
Adapt the procedure to your policies, connect its required tools, and test it before release.
Start with ISP support and telecom billing templates.
Shipped starting templateISP Customer SupportView workflow
A full-service inbound support agent for internet service providers. Verifies account identity, then routes to the correct resolution path: outage reporting with area-wide fault detection, connectivity troubleshooting with automatic fault ticket creation, billing dispute logging, or plan upgrades and downgrades.
A template provides the procedure. Your team configures the connections and reviews what the agent may do.
Shipped starting templateTelecom Billing, Disputes & Payment PlansView workflow
A specialised billing agent for telecommunications companies. Handles the three most common post-bill billing scenarios: explaining the current bill, resolving a billing dispute (with optional goodwill credit), and setting up a payment arrangement for customers with overdue balances.
A template provides the procedure. Your team configures the connections and reviews what the agent may do.
Define success together
Measure the work that matters.
Agree on a baseline and a focused pilot. Review outcomes alongside exceptions and customer feedback.
- 01
Resolved requests
Which enquiries reached a confirmed answer or completed action?
- 02
Repeat contacts
Which issues brought subscribers back, and why?
- 03
Exception handling
Did failed lookups and actions reach the right next step?
Suggested pilot measures, not published customer results.
Before you start
Questions teams ask.
Does Ruhu replace our billing or network systems?
No. Those systems continue to hold the account, billing and incident records. Ruhu connects to the approved APIs needed by the workflow.
What if there is no confirmed repair time?
The agent explains the available incident information and avoids inventing a restoration time.
What happens when a person needs to help?
The handoff records the request and relevant checks in a case for your team. A ticket handoff is distinct from a live call transfer.
Start with one workflow
Start with the calls your team knows best.
Bring a billing or outage procedure. We’ll map the agent, the systems it needs and the result you want to measure.