AI agents for customer support
Good support sees the job through.
AI agents that answer across voice and chat, work in your systems, and follow the procedures you approve.
Your policies. Your systems. Your team in control.
The work behind the answer
From a customer question to the next useful action.
A bill explained. A booking changed. A case sent to the right person. Give your agent the context and tools to move the work forward.
Subscriber support / Chat
My internet has been down all morning. Is there an outage?
Account verified
Ruhu
There is an incident affecting your area. The network team is investigating; no restoration time has been confirmed yet.
Outage record found
Known incident explained
Status from the connected network system
A clear answer, even without a repair time.
Check the subscriber’s account and the current incident record. Explain what is confirmed, without guessing when service will return.
Explore telecom support- 01
Understand the request
Use approved knowledge and the customer’s account context to find the right path.
- 02
Act within your rules
Connect the tools the agent can use, with the verification and approvals each action needs.
- 03
Show what happened
Keep the conversation and system responses together so your team can review the result.
Voice & language
A voice that feels like your team.
Choose your agent’s voice, tone and supported languages. Bring the same procedures to phone calls and web conversations, with your policies guiding every response.
Explore voice and channelsBuilt for review
Better agents. With your team at the controls.
Write the procedure in Studio. Let Atlas draft a change. Review it, test it, and decide what goes live.
Explore StudioAsk before applying a credit
When the credit is eligible, explain the amount and ask the customer to confirm.
- 01Review
- 02Test
- 03Release
What happens before release?
Your team reviews the proposed wording, tests the confirmation and exception paths, and approves the version before it reaches customers.
Illustrative change · Not a live agent
Built around your work
The same platform. Your industry’s details.
Start with the requests your team knows best, then connect the policies and systems that make the answer useful.
Telecom
Keep subscribers connected to an answer.
Outages · Billing · Plan changes
Retail & E-commerce
Make the next step after a return simple.
Returns · Exchanges · Refunds
Travel & Hospitality
Help disrupted journeys move forward.
Rebooking · Baggage · Refunds
Start with one agent
A clear path from procedure to practice.
Choose a shipped template or design a workflow for your team. Keep the first scope focused and measurable.
- 01
Bring your procedure
Choose a repeat request and the policy your best agents follow.
- 02
Connect and test
Link the required systems and test routine cases, exceptions and failed actions.
- 03
Release and review
Start with a controlled rollout and examine the conversations behind the results.
Start with one workflow
Which customer request should we tackle first?
Bring a procedure and the systems it touches. We’ll walk through the agent, the setup and how you would measure the result.