Industries
Support that understands the work you do.
Different customers. Different rules. One platform for turning requests into approved actions.
Ruhu / Across industries
Banking & Fintech
Bring clarity to payment problems.
Transfer status · Disputes · Card freezes
1 starting template
Fintech Wallet Support
Telecom
Keep subscribers connected to an answer.
Outages · Billing · Plan changes
2 starting templates
ISP Customer Support · Telecom Billing, Disputes & Payment Plans
Retail & E-commerce
Make the next step after a return simple.
Returns · Exchanges · Refunds
1 starting template
E-commerce Returns & Refunds
Travel & Hospitality
Help disrupted journeys move forward.
Rebooking · Baggage · Refunds
1 starting template
Airline Passenger Support
Airline template available; hotel workflows need separate configuration.
Technology
Resolve the routine. Escalate with context.
Account access · Setup · Billing
Configured for your systems
Define a workflow in Studio and connect your APIs.
Insurance
Help members understand their next step.
Health-plan benefits · Pre-authorisation · Appointments
1 starting template
Health Plan Member Coverage
Logistics & Delivery
Make delivery updates useful.
Shipment status · Exceptions · Rescheduling
Configured for your systems
Define a workflow in Studio and connect your APIs.
Starting templates are workflows to adapt, not pre-connected integrations. Configure your policies, connect the required systems and test before release.
Explore a workflow
What happens when the network goes down?
Follow a subscriber’s question from account verification to a confirmed incident update.
Explore telecom- 01
Verify the subscriber
Confirm access before reading account details.
- 02
Check the incident record
Look up the service address in the connected network system.
- 03
Explain the confirmed status
Share what is known, without inventing a repair time.
- 04
Create a fault ticket when needed
Pass the request and checks to the team that can investigate.
One consistent foundation
Your procedures. Your connected systems.
A starting template gives you a workflow to adapt. Your systems provide the data, and your team decides what the agent may do.
- 01
Verification before action
Use the identity checks required by the workflow and the systems you connect.
- 02
Clear limits
Define permitted actions, confirmations and the cases that need a person.
- 03
A record you can review
Keep the conversation, tool responses and handoff context available for review.
Start with one workflow
Start with the work your team repeats.
We’ll help identify a focused starting workflow and the connections it needs.