Terms of Service

1. Introduction

This Terms of Service document ("Agreement" or "Terms") constitutes a legally binding agreement between you, the user ("User," "Customer," "You," or "Your"), and Ruhu, Inc., a company registered in the United States ("Ruhu AI," "Company," "We," "Us," or "Our").

This Agreement governs Your access to and use of the Ruhu AI Voice Agent Platform, including our website, APIs, software, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, You acknowledge that You have read, understood, and agree to be bound by this Agreement.

If You are entering into this Agreement on behalf of a company or other legal entity, You represent that You have the authority to bind such entity to these Terms, in which case the terms "User," "Customer," "You," or "Your" shall refer to such entity. If You do not have such authority, or if You do not agree with these Terms, You must not accept this Agreement and may not use the Service.

For any questions regarding these Terms, please contact us at hello@ruhu.ai.

2. Pilot program terms

The Service is currently offered as part of our pilot program at no cost. During the pilot period, service levels, support response times, and availability are provided on a best-effort basis.

Pricing, subscription terms, service level agreements, and API access terms will be established and communicated prior to general availability. We will provide at least 30 days' notice before any transition from the pilot program to paid services.

By participating in the pilot program, You agree to provide feedback and collaborate with Ruhu AI to improve the Service. Pilot program participants may receive early access to new features and preferential terms upon general availability.

3. Interpretation and definitions

• Agreement: Refers to these Terms of Service, Our Privacy Policy, and any other agreements executed between You and Ruhu AI.
• Agent Canvas: Our proprietary visual workflow builder that allows Users to design, create, and manage conversational AI agents.
• Company (Ruhu AI): Ruhu, Inc., a company registered in the United States, with its principal place of business in Dover, Delaware.
• Customer: The individual or legal entity that has registered for and uses the Service.
• Customer Data: All electronic data or information submitted by You to the Service, including Personal Data, voice recordings, transcripts, and agent configurations.
• Personal Data: Any information relating to an identified or identifiable natural person, as defined under the UK General Data Protection Regulation (UK GDPR).
• Platform: The integrated suite of Ruhu AI technologies, including the Agent Canvas, Smart Insights, and Voice Experience, that constitute the Service.
• Service: The Ruhu AI Voice Agent Platform, including our website, software, models, documentation, and related services made available to You.
• Smart Insights: Our analytics dashboard that provides data and metrics on agent performance, user interactions, and other key performance indicators.
• User: Any individual, including a Customer's employees, contractors, or agents, who is authorized by the Customer to use the Service.
• Voice Experience: The real-time conversational AI interaction provided by the agents built on our Platform.
• Website: The Ruhu AI corporate website, accessible at ruhu.ai.

4. Acknowledgment

By using the Service, You represent and warrant that:

1. You are at least 18 years of age and have the legal capacity to enter into a binding contract.
2. You have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
3. You acknowledge that the Service utilizes artificial intelligence and machine learning models. The output generated by the Service ("AI-generated content") may not always be accurate, complete, or reliable. You agree to use the Service with human oversight and not to rely on it for critical decision-making or emergency services. Ruhu AI disclaims all liability for any harm or damage resulting from Your reliance on AI-generated content.

5. Service description

Ruhu AI provides a cloud-based voice agent platform designed to create, deploy, and manage sophisticated conversational AI agents, with a primary focus on African languages. The Service includes:

1. Agent Canvas: A visual, no-code/low-code workflow builder for designing complex conversational flows.
2. Smart Insights: An analytics dashboard providing real-time metrics on agent performance, call data, and customer engagement.
3. Voice Experience: High-quality, real-time, and natural-sounding voice AI interactions.
4. Multi-Language Support: The Platform is optimized for a wide range of languages and dialects, with a special focus on the linguistic diversity of the African continent.

6. User accounts

1. Account Creation: To use the Service, You must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. A valid email address is required for account creation.
2. Account Security: You are responsible for safeguarding Your password and any other credentials used to access Your account. You agree not to disclose Your password to any third party. You are solely responsible for any activities or actions taken under Your account, whether or not You have authorized such activities or actions. You must notify Ruhu AI immediately of any unauthorized use of Your account.
3. Termination and Suspension: We reserve the right to suspend or terminate Your account at any time, without prior notice, if You breach these Terms or for any other reason at our sole discretion.
4. Account Verification: We may require You to verify Your identity to maintain access to the Service. Failure to do so may result in account suspension or termination.

7. Acceptable use policy

You agree not to use, or encourage or permit others to use, the Service for any of the following prohibited purposes:

1. Illegal Activities: Engaging in any activity that is illegal under applicable law.
2. Harmful or Abusive Content: Transmitting any material that is harassing, defamatory, abusive, threatening, obscene, or otherwise objectionable.
3. Spam and Unsolicited Communications: Distributing spam, chain letters, or other unsolicited commercial communications.
4. System Integrity: Reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code of the Service.
5. Security Violations: Gaining unauthorized access to the Service, our systems, or the systems of other users. This includes probing, scanning, or testing the vulnerability of any system or network.
6. Competitive Analysis: Using the Service for the purpose of competitive intelligence gathering, building a competitive product, or any other purpose that is to Ruhu AI's commercial disadvantage.
7. Reselling: Reselling or sublicensing the Service without our express written authorization.
8. AI Model Training: Using any data, content, or output from our Service to train, fine-tune, or improve any other artificial intelligence model without our explicit written consent.
9. Impersonation and Deception: Impersonating any person or entity, or creating voice agents for fraudulent or deceptive purposes. You must clearly and conspicuously disclose that users are interacting with an AI agent at the beginning of each conversation.
10. Unauthorized Telemarketing: Using the Service for telemarketing or other automated calling in violation of applicable laws, such as the Telephone Consumer Protection Act (TCPA) or UK regulations.
11. Violation of Recording Laws: Using the Service to record conversations without obtaining the legally required consent from all participants. You are solely responsible for complying with all applicable call recording laws.

8. Intellectual property

1. Ruhu AI IP: We retain all right, title, and interest in and to the Service, including the Platform, software, AI models, documentation, trademarks, and all other intellectual property. This Agreement does not grant You any rights to our intellectual property except for the limited license to use the Service as described herein.
2. Customer IP: You retain all right, title, and interest in and to Your Customer Data, including Your agent configurations and custom voice agents created by You.
3. License to Ruhu AI: You grant us a worldwide, non-exclusive, royalty-free license to host, use, process, display, and transmit Your Customer Data solely for the purpose of providing and improving the Service in accordance with this Agreement. We may also use aggregated and anonymized data for analytics and service improvement, provided such data does not identify You or any individual.
4. License to Customer: We grant You a limited, non-exclusive, non-transferable right to access and use the Service in accordance with this Agreement.
5. Feedback: If You provide us with any feedback, suggestions, or ideas for improvement ("Feedback"), You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our Service without any obligation or compensation to You.

9. Data ownership and processing

1. Data Ownership: You own all Your Customer Data. We do not acquire any ownership rights in Your Customer Data.
2. Data Processor: Ruhu AI acts as a "data processor" under the UK GDPR with respect to the Personal Data contained within Your Customer Data. You are the "data controller."
3. Subprocessors: We use third-party subprocessors to provide the Service. A list of our current subprocessors is available on our website. We will provide at least 30 days' notice of any new subprocessor additions, during which time You may object.
4. Data Handling: We implement robust technical and organizational measures to protect Your data. All Customer Data is encrypted in transit (using TLS 1.2+) and at rest (using AES-256).
5. Data Retention: Voice recordings and transcripts are retained for a default period of 90 days, after which they are automatically deleted. Upon termination of Your account, Your data will be deleted in accordance with Section 14.

10. Confidentiality

1. Definition: "Confidential Information" means all non-public information disclosed by one party ("Discloser") to the other ("Recipient"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.
2. Obligations: The Recipient agrees to protect the Discloser's Confidential Information with the same degree of care that it uses to protect its own confidential information of like kind (but not less than reasonable care). The Recipient shall not use or disclose any Confidential Information of the Discloser for any purpose outside the scope of this Agreement.
3. Exceptions: Confidential Information does not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Discloser, (ii) was known to the Recipient prior to its disclosure by the Discloser without breach of any obligation, (iii) is received from a third party without breach of any obligation, or (iv) was independently developed by the Recipient.
4. Compelled Disclosure: The Recipient may disclose Confidential Information if required by law, provided the Recipient gives the Discloser prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Discloser's cost, if the Discloser wishes to contest the disclosure.
5. Duration: The obligations of confidentiality shall continue during the term of this Agreement and for a period of three (3) years after its termination.

11. Warranties and disclaimers

1. Service Disclaimer: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
2. AI Content Disclaimer: RUHU AI MAKES NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT. THE VOICE AI IS A TOOL AND IS NOT A SUBSTITUTE FOR HUMAN JUDGMENT. THE SERVICE IS NOT INTENDED FOR USE IN CONNECTION WITH EMERGENCY SERVICES OR ANY OTHER HIGH-RISK ACTIVITIES WHERE THE FAILURE OF THE SERVICE COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE ENVIRONMENTAL DAMAGE.
3. Customer Warranties: You warrant that (i) You have obtained all necessary rights, releases, and permissions to provide Your Customer Data to Ruhu AI and to grant the rights granted to us in this Agreement, and (ii) Your use of the Service and Your Customer Data will not violate any applicable laws or regulations, including those related to data privacy, call recording, and telecommunications.

12. Limitation of liability

1. Exclusion of Damages: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR USE OF OR INABILITY TO USE THE SERVICE; (II) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN; OR (III) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY.
2. Liability Cap: RUHU AI'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED ONE HUNDRED POUNDS STERLING (£100).
3. Exclusions from Limitation: Nothing in this Agreement shall limit or exclude a party's liability for:
   • Death or personal injury caused by its negligence.
   • Fraud or fraudulent misrepresentation.
   • Willful misconduct.
   • Violations of its obligations under applicable data protection laws.
   • Any other liability that cannot be excluded or limited under the laws of the State of Delaware.

13. Indemnification

1. Indemnification by You: You agree to defend, indemnify, and hold harmless Ruhu AI, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to legal fees) arising from: (i) Your use of and access to the Service; (ii) Your violation of any term of this Agreement; (iii) Your violation of any applicable law or regulation, including without limitation, laws governing call recording and data privacy; or (iv) Your Customer Data, including any claim that Your Customer Data infringes the intellectual property rights of a third party.
2. Indemnification by Ruhu AI: We agree to defend, indemnify, and hold harmless You from and against any third-party claim alleging that the Service itself, when used in accordance with this Agreement, infringes the intellectual property rights of that third party.
3. Procedure: The indemnified party must provide the indemnifying party with prompt written notice of the claim, sole control over the defense and settlement of the claim, and reasonable cooperation in the defense.

14. Termination

1. Termination for Cause: Either party may terminate this Agreement for cause: (i) upon 30 days' written notice to the other party of a material breach if such breach remains uncured at the expiration of such period; or (ii) immediately if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency.
2. Termination for Convenience: Either party may terminate this Agreement at any time by providing at least 14 days' written notice to the other party.
3. Effect of Termination: Upon termination of this Agreement:
   • All rights granted to You will immediately cease.
   • You will have 14 days to export Your Customer Data. After this period, we will permanently delete Your Customer Data from our systems.
   • Sections 8 (Intellectual Property), 9 (Data Ownership), 10 (Confidentiality), 11 (Warranties), 12 (Limitation of Liability), 13 (Indemnification), 15 (Governing Law), 16 (Dispute Resolution), and 18-20 shall survive termination.

15. Governing law

This Agreement and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement.

16. Dispute resolution

1. Informal Resolution: The parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement by good faith negotiation for a period of at least 30 days before initiating any formal legal proceeding.
2. Mediation: If the dispute is not resolved through negotiation, the parties agree to attempt to resolve the dispute through mediation in Delaware, United States, before resorting to litigation.
3. Jurisdiction: Subject to the clauses above, the parties irrevocably agree that the courts of the State of Delaware shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement.
4. Consumer Rights: Nothing in this section shall deprive consumers of any mandatory protection afforded to them under the laws of their country of residence.

17. Changes to terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice before any changes take effect by posting the new Terms on our Website and/or sending a notification to the email address associated with Your account. Your continued use of the Service after the effective date of the revised Terms constitutes Your acceptance of the changes. If You do not agree to the new terms, You must stop using the Service and terminate Your account.

18. Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

19. Entire agreement

This Agreement, including our Privacy Policy, constitutes the entire agreement between You and Ruhu, Inc. regarding the Service and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.

20. Contact us

If you have any questions about these Terms of Service, please contact us: